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Help Center

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Guides for getting the most out of ScoutHalo — from your first scout to projects, collections, billing, and privacy.

Help topics

Getting Started

Understanding Scout ReportsWhat each section means, and how to act on it.
Run your first scoutWrite a brief, read the results, save the ones that fit.
Write a better scouting promptDescribe place, look, constraints, and city for sharper results.
Scout a specific city or areaScope a search when you know roughly where you’re shooting.
What ScoutHalo can and can’t tell youWhere the data comes from, and what to confirm locally before a shoot.

Scout & Visual Intelligence

Accounts

Create or delete your accountGetting set up, and removing it entirely.
How your scouts sync across devicesWhere your searches and collections live, and how they follow you.

Projects

Organize a production in ProjectsKeep one shoot’s candidates, comparisons, and decisions in a single place.
Compare locations and decideApprove, hold, or reject candidates side by side as the shortlist takes shape.

Collections

Organize collectionsGroup saved locations into shortlists by city, look, or production.
Save and revisit locationsWhere saved spots live, and how to return to them with their notes.
Reuse a collection across projectsA location library you return to across shoots, on any device.

Scout Reports

How location scoring worksWhy some locations rank above others for a brief.
Why lighting changes during the dayHow sun position and building orientation set the best time to shoot.
How permits are researchedWhere filming-rule guidance comes from, and when to verify locally.
How crowd timing is estimatedRead the quiet-window guidance to plan around foot traffic.
Refine a Scout ReportPush results quieter, brighter, or closer to water and re-scout.

Billing

What’s included in each planFree, Professional, and Teams compared side by side.
Change or cancel your planHow changes and cancellations work — and what happens to your collections.
Is ScoutHalo free right now?Early access is free — the full product, no usage limits.

Privacy

What ScoutHalo stores about youThe data behind your scouts and collections, kept to what’s useful.
Delete your dataExport or remove your information on request.
Read the Privacy PolicyWhat information ScoutHalo collects and how it is used.How ScoutHalo handles securityAuthentication, data handling, AI-assisted research, and responsible disclosure.

Contact Support

Common questions

Answers before you start

Do I need an account?

You can explore every product and company page without one. To run a real scout and keep your work — saved locations, projects, and collections — you create a free account.

How does Scout find locations?

You describe the shoot in plain words. Scout reads that into real requirements — place type, look, light, access, and city — and returns actual, named locations grounded to real addresses, not generated imagery.

Can I start from an image?

Yes. With Visual Intelligence you can upload a photo, film frame, or mood board, and ScoutHalo reads its look and finds real locations that share it. It works from the qualities of the image, not from where it was taken.

How are results ranked?

Each location is scored on how well it actually fits your brief — look, light, access, and the constraints you named. Requirements act as filters, not tiebreakers, and Scout returns an honest count rather than padding a short list.

Can I save locations into projects or collections?

Yes. Save any result to your library, group saved locations into reusable Collections, and add them to a Project to compare candidates and reach an approved decision. Each location keeps its scout read as it moves.

How reliable is production intelligence?

Every read is tagged for confidence — observed, estimated, or verify locally. Judgment never impersonates evidence: what can’t be known stays marked unknown. Treat it as decision support, not a replacement for an on-site technical scout.

How do I contact support?

Email hello@scouthalo.com, or use the Contact page — sales, partnerships, press, and product support all reach the team from one place.

Still need help?

Can’t find what you’re looking for? Reach the team directly — sales, partnerships, press, or product support.